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TRENDWAY MARKETING
Refund and Cancellation Policy
This Refund and Cancellation Policy (“Policy”) applies to services provided by Trendway Marketing (“Trendway,” “we,” “us,” or “our”), including website design and development, website updates, SEO, digital marketing, social-media management, consulting, maintenance, and related services.
By approving a proposal, signing an agreement, making a payment, or authorizing Trendway to begin work, the client (“Client,” “you,” or “your”) acknowledges and agrees to this Policy, together with the applicable proposal, service agreement, invoice, and scope of work.
This Policy applies only to the extent permitted by applicable law. Nothing in this Policy limits, excludes, or waives any non-waivable right or remedy available to a consumer under applicable law, including the Ontario Consumer Protection Act, 2002.
1. Project Scope and Client Approval
All services are provided according to the scope, deliverables, pricing, and terms stated in the approved proposal or service agreement.
The Client is responsible for providing accurate and complete information, content, images, branding materials, access credentials, approvals, and other materials reasonably required for Trendway to complete the project.
Delays caused by the Client’s failure to provide required information, materials, approvals, or access may result in corresponding delays to the project timeline.
2. Payments
Unless otherwise stated in the applicable proposal or agreement, payments are due according to the payment schedule provided by Trendway.
For projects requiring a deposit or initial payment, work may begin once the required initial payment has been received.
Any remaining balance is due according to the agreed payment schedule and, where applicable, before the final website launch, publication, transfer, or delivery of the completed project.
All payments made toward services are considered payment for professional services, time, resources, work performed, and project commitments.
3. Payments for Work Performed
Payments are allocated to professional services, project scheduling, design and development time, resources, and other project commitments.
Unless otherwise required by applicable law or expressly agreed in writing, deposits, initiation fees, and payments for services already performed are non-refundable once Trendway has commenced the applicable work.
Where a refund is required by applicable law, Trendway will process the refund in accordance with that law.
4. Final Payment and Project Completion
Once Trendway has delivered or substantially completed the agreed scope of work and the Client has made the final payment, that payment is non-refundable, except where a refund is required by applicable law or expressly agreed in writing by Trendway.
The Client acknowledges that the final payment reflects completion or substantial completion of the agreed scope and the allocation of Trendway’s resources to the project.
A refund will not be provided solely because the Client later changes their business direction, decides not to use the website, selects another provider, or becomes dissatisfied with subjective creative preferences, provided Trendway delivered the agreed scope.
This provision does not limit any non-waivable rights the Client may have under applicable law.
5. No Refund When Agreed Deliverables Have Been Provided
No refund will be issued where Trendway has delivered the services, features, pages, designs, updates, functionality, or other deliverables expressly included in the approved scope of work, except where a refund is required by applicable law.
If Trendway has completed and delivered the agreed scope, the project will be considered fulfilled even if the Client subsequently:
•Changes their business strategy;
•Changes their branding, design preferences, or business requirements;
•Decides not to launch or use the website;
•Fails to provide requested content, including text, images, or folders;
•Requests features that were not included in the original scope;
•Changes their mind about the selected design after approval;
•Decides to use another provider; or
•Requests work that differs from the originally approved scope.
Additional requests or changes may be treated as a new project or change order and may be subject to additional fees.
6. Revisions and Client Changes
Revisions are limited to the number and type of revisions stated in the applicable proposal or agreement.
Once a design, page, feature, or project milestone has been approved by the Client, subsequent changes requested by the Client may be considered additional work.
Additional work may be billed separately at Trendway’s applicable rate or quoted as a separate project.
Client-requested changes do not automatically create a right to a refund.
7. Cancellation by the Client
If the Client wishes to cancel a project after work has commenced, the Client must provide written notice to Trendway at info@trendwaymarketing.com.
Upon cancellation:
•The Client remains responsible for payment for all work completed up to the cancellation date.
•Any approved third-party costs already incurred on the Client’s behalf may remain payable.
•Deposits and payments for completed services are generally non-refundable, subject to applicable law.
•Any outstanding balance for work already completed becomes immediately due.
•Cancellation does not entitle the Client to receive unfinished work unless otherwise agreed in writing.
If the amount already paid exceeds the value of services properly performed and a refund is legally required, Trendway will process the applicable refund in accordance with the governing law.
8. Cancellation Due to Client Delay or Inactivity
If the Client fails to provide required content, information, approvals, access, feedback, or other materials for 14 consecutive business days after Trendway’s written request, Trendway may place the project on hold or classify it as inactive.
Trendway will provide written notice before placing a project on hold or classifying it as inactive. The Client will have 7 business days from the notice date to respond or provide the required materials.
If the Client later requests that the project be resumed, additional scheduling, administrative, or development fees may apply depending on the circumstances.
A project being placed on hold due to Client inactivity does not automatically create a right to a refund.
9. Client Approval and Acceptance
The Client is responsible for reviewing and approving project deliverables.
Approval may be provided through email, written communication, project-management software, or another documented form of approval.
Once a deliverable has been approved, it will be considered accepted, subject to any express warranty or correction obligations included in the applicable agreement.
10. Internet Agreements and Remote Services
Where the Client enters into an agreement with Trendway online or remotely, the Client may have cancellation or refund rights under applicable consumer-protection legislation, including the Ontario Consumer Protection Act, 2002.
Trendway will provide the Client with the information and documentation required by applicable law.
Where a statutory cancellation right applies, the Client may cancel by providing written notice to Trendway at info@trendwaymarketing.com. Any refund required by law will be processed within the timeframe required by that law.
11. Third-Party Services
Some projects may require third-party services or platforms, including but not limited to:
•Wix;
•Domain registrars;
•Hosting providers;
•Payment processors;
•Booking systems;
•Email platforms;
•Plugins or applications;
•SEO tools;
•Stock image or media providers; and
•Other external software or services.
Third-party fees, subscriptions, policies, limitations, outages, pricing changes, and service interruptions are outside Trendway’s direct control.
Unless expressly stated otherwise, third-party fees are not refundable by Trendway.
12. Website Ownership and Transfer
Website ownership and transfer terms will be determined by the applicable proposal or service agreement.
Unless the applicable proposal expressly states that ownership transfer is included at no additional charge, a non-refundable USD 100 administrative transfer fee applies to any requested transfer of a completed website, Wix site, domain connection, or related ownership to the Client or a third party.
The transfer fee covers the administrative and technical work required to process the ownership transfer. It is separate from the original website design and development fee and does not replace or reduce the original project price.
Trendway will process an ownership transfer only after all outstanding invoices and balances have been paid.
Additional migration, preparation, disconnection, or developer-assistance work may be quoted separately.
13. Domain Names
Domain names are separate from website design unless specifically included in the approved proposal.
If Trendway purchases or manages a domain on behalf of the Client, the domain remains subject to the policies and registration terms of the applicable domain registrar.
Domain registration, renewal, transfer, and related fees are generally non-refundable once incurred, subject to the registrar’s applicable policies and applicable law.
14. Website Maintenance and Updates
Where a maintenance or update package is included, the package covers only the services specifically listed in the applicable agreement.
New pages, redesigns, new functionality, major structural changes, integrations, new applications, or other work outside the agreed maintenance scope may be charged separately.
Unused maintenance hours or services do not automatically create a right to a refund unless expressly stated otherwise in the applicable agreement.
15. Service Issues and Corrections
The Client must notify Trendway in writing of any alleged error, defect, or non-conformity within 7 business days after delivery of the relevant deliverable or within 7 business days after the issue first becomes apparent, whichever is later.
The notice must identify the specific deliverable, describe the issue, and include supporting screenshots, links, or examples where available.
Trendway will review the issue and, where appropriate, correct errors that are attributable to Trendway and fall within the agreed scope.
A request for correction does not automatically constitute grounds for a refund.
The Client agrees to provide Trendway a reasonable opportunity to investigate and correct reported issues before seeking a refund or engaging another provider, except where applicable law provides otherwise.
16. No Refund for Subjective Preferences
Website design and creative services necessarily involve subjective preferences.
Differences in personal taste regarding colors, fonts, layout, images, spacing, design style, wording, visual appearance, or other creative elements do not constitute grounds for a refund where the work was completed according to the approved scope and reasonable revision process.
Client preferences should be communicated during the revision and approval stages.
17. Refund Exceptions Required by Law
Nothing in this Policy is intended to remove, restrict, or waive any rights that cannot legally be excluded under applicable federal, provincial, or other applicable laws.
Where applicable law gives a Client a right to cancel a contract or receive a refund, that legal right will prevail over any conflicting provision in this Policy.
For example, Ontario consumer-protection legislation provides cancellation and refund rights in certain circumstances and for certain types of agreements.
18. Refund Processing
Where Trendway determines that a refund is required or has agreed in writing to issue a refund, the refund will normally be made using the original payment method where reasonably possible.
Any refund will be processed within the timeframe required by applicable law or, where no specific legal timeframe applies, within a reasonable administrative period.
Third-party processing fees may be treated in accordance with the applicable payment processor’s policies and applicable law.
19. Disputes and Chargebacks
If the Client has a concern regarding a service, invoice, deliverable, or refund, the Client should first contact Trendway in writing at info@trendwaymarketing.com and provide sufficient information for Trendway to review the matter.
The Client’s notice should include the invoice number, payment date, description of the concern, and any supporting evidence.
Trendway will make reasonable efforts to resolve legitimate concerns in good faith.
Before initiating a payment dispute, chargeback, or credit-card reversal, the Client agrees to allow Trendway at least 10 business days to investigate and respond, except where applicable law provides otherwise.
Nothing in this provision prevents a Client from exercising a non-waivable statutory right or contacting their card issuer where permitted by applicable law or card-network rules.
20. Governing Law and Jurisdiction
This Policy and any related agreement are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
The parties submit to the jurisdiction of the courts located in Ontario, except where applicable consumer-protection law provides a different forum or right.
21. Entire Agreement
This Policy forms part of the applicable proposal, service agreement, invoice, and scope of work.
If there is a conflict, the signed service agreement or approved proposal controls, except where applicable law provides otherwise.
22. Client Status
This Policy applies to both consumer and business clients.
Where a client is a “consumer” under applicable law, the mandatory protections available under that law apply and cannot be waived by this Policy.
23. Notices
Written notices under this Policy may be sent by email to info@trendwaymarketing.com or by any other method stated in the applicable agreement.
Notices are considered received on the next business day after sending, unless a different method or timeframe is required by law.
24. Changes to the Policy
Trendway may update this Policy from time to time.
The version applicable to a particular project will generally be the version incorporated into or referenced by the Client’s applicable agreement, proposal, or terms at the time the project was approved, unless otherwise required by law or agreed in writing.
Updates do not retroactively change an already-signed agreement unless legally permitted and clearly communicated.
25. Agreement to the Policy
By approving a proposal, signing a service agreement, making a payment, or authorizing Trendway Marketing to begin work, the Client confirms that they have had the opportunity to review the applicable terms and agree to be bound by the applicable refund, cancellation, payment, and ownership-transfer provisions.
Trendway Marketing
Mississauga, Ontario, Canada
Website: trendwaymarketing.com
Email: info@trendwaymarketing.com